Follow @BlueFrogChoc

Chocolate - Nature's way of making up for okra!™

My Cart

(0 items)

Shipping Information

 

Hot Weather

 

Hot Weather Shipping is IN EFFECT             

Please Read Information in Red Below              

   

 

Shipping Policy

  1. We ship all packages using FedEx (www.fedex.com), by any of the following methods:

    Express
    --- Standard Overnight (next business afternoon guaranteed)

    --- 2nd Day (two business days guaranteed)

    --- Express saver (3 business days guaranteed)

    Ground  (specify at time of order if shipping addrress is a business/commercial or home address)  
    --- Business or Home Delivery by Ground (Delivery to a Business address or a Home address, within 1-7 business days based on distance. FedEx does not deliver on Saturday or Sunday for Business Ground, or on Sunday or Monday for Home Delivery)

    Consider, when possible, shipping to an address where someone will be able to receive the package when delivered, possibly a business or work place. Chocolate left outside a home may be damaged by heat, the sun, rain, or neighborhood animals! 

  2. Complete street address and phone number are required for shipping.This includes any suite or apartment numbers. Incomplete or incorrect addresses will incur additional delivery fees. We are unable to ship to a PO box. 

  3. Signature for delivery. Please specify to require a signature at time of delivery. Otherwise, packages will be processed without a signature required. Blue Frog Chocolates will not be held responsible for missing packages.

  4. All packages will be timed to ship so that they do NOT sit in storage over the weekend and place the chocolate at risk from heat or other conditions. This means that orders placed Wednesday or later in the week may not ship until the following Monday. Chocolate is a perishable item, and any unnecessary delays in its delivery due to weekend storage in trucks or warehouse facilities may damage the product.

  5. We are unable to time shipments to arrive on a specific day, but we will do our best to try if requested.

 

Warm/Hot Weather Shipping -  IN EFFECT MOST OF SPRING, ALL SUMMER & EARLY FALL IN NEW ORLEANS!

Warm Weather Image

We evaluate conditions for every shipment. When temperatures in New Orleans exceed 72 degrees, it becomes necessary to ship chocolate products by an expediated method like 2 Day Express or Overnite (depending on the conditions in New Orleans and the destination), along with insulation and ice packs. Higher costs for expedited shipping methods and warm weather packaging apply. If you have chosen a shipping method that we deem unsafe for your product because of hot weather, we will call you to discuss our recommendation and get your consent for a change. Similarly, if it is possible for an item to ship via a cheaper method, you will be notified. 

We strongly suggest that a package be shipped to a destination where a person will be available to receive the package (preferably a business address if no one will be home).

In hot weather, it's extremely important that packages do NOT sit in storage with FedEx over the weekend. Hence, we will ship only when shipping schedules assure straight passage of your package. This means that orders placed Wednesday or later in the week may not ship until the following Monday. Chocolate is a perishable item, and any unnecessary delays in its delivery due to weekend storage in trucks or warehouse facilities, especially in hot weather, may damage the product.

Packages are not guaranteed by Blue Frog Chocolates in warm/hot weather unless our shipping guidelines are used, including use of expediated shipping methods, and unless a product is received by a person rather then left outside. We cannot be responsible for delays or mishandling by FedEx.

Melted Choc

Follow @BlueFrogChoc